Guarantees

Return Policy

In the event that you find it necessary to return your greatbeginningsonline.com purchase, we want to make it as easy as possible for you. Within 30 days of your purchase, you may return or exchange any unused items in its’ original condition and packaging.

Once the original item is returned, you will receive a credit in the amount that you paid (this excludes any promotional discounts, shipping costs or gift wrapping).

Please note:

• Breast pumps, bottles that have open packaging, potty seats, thermometers, diapers, undergarments, personal hygiene products and related supplies cannot be returned.
• Software, videos and audio products can only be exchanged for the same title once opened. Un-opened software, video or audio products may be returned or exchanged.
• Personalized gifts may not be returned.
• Items sold as Final Sale may not be returned.
• Shipping fees and gift wrapping charges are non-refundable.
• Shipping costs are the responsibility of the customer unless the item is defective.
• Please be sure to follow instructions for Stroller and Car Seat Returns as stated below.
• Additional restrictions apply to Special Orders.

How to Return or Exchange Items

1. Please contact Great Beginnings Online for a return authorization (RA). You will need to provide the item description, order number and date, and reason for return.
   Note: You can find the contact information for Great Beginnings Online, and the necessary order and item information, on the packing slip that accompanies your order.

2. Wrap the package securely, using the original packing material if possible and ship to Great Beginnings Online. Please be sure to write the RA Number on the outside of the package. For your protection, please adequately insure the returning product for its replacement value.

   If you live near our store location in Gaithersburg, Maryland, you can simply bring the item and packing slip to the store to exchange it or obtain a refund.

3. For your protection, we recommend that you insure your return shipment and use a carrier (such as UPS) that provides shipment tracking information. Great Beginnings Online cannot be responsible for lost or misdirected returns.

4. Great Beginnings Online will not process any orders that are received without a return authorization number located on or close to the shipping label.

Stroller and Car Seat Returns

1. We want you to be completely satisfied with your purchase. However, Great Beginnings Online reserves the right to refuse returns on strollers & car seats with wear and tear or if the product has been:
   1. Damaged due to accident, misuse, abuse or neglect as determined by Great Beginnings or a factory representative.

   2. Tampered with or repaired by anyone other than the original manufacturer.

2. Please set-up your stroller at home on a carpeted or clean surface and try it out with your child or children in it. Test all stroller functions while indoors on a carpeted or clean surface. Once the stroller has been used outside, it cannot be accepted for return.

3. If the stroller or car seat is defective upon receipt, it may be returned for exchange or refund.

4. For car seat and stroller returns to be processed, please be sure that the car seat or stroller is in its original condition and shows no signs of use. Be sure to return the item in its original vendor packaging with the instruction manual and warranty card.

5. If more than 30 days have passed since your purchase and you are experiencing difficulties with your car seat or stroller or if you need replacement parts, please contact the manufacturer directly as provided in your instruction manual. If you need help contacting a manufacturer, please contact your Great Beginnings Online to obtain contact information.

Canceling an Order

If you need to cancel an order for any reason, please feel free to contact Great Beginnings Online within 24 hours for best results.

We work hard to process and ship your order quickly. We will do all we can to stop the item(s) from being shipped, but please understand that there is no guarantee that we will be able to stop the order once it has been shipped.

Special Orders

Some items are special order products and are designated as such on the web site.

These non-stock items are ordered on a per-customer basis and are therefore subject to a 25% restocking fee when returned. Special orders may be cancelled within the first 24 hours of placing your order by calling the Great Beginnings Online. After 24 hours, cancellations are subject to a 25% restocking fee if we cannot stop the manufacturer from shipping in time.

Please note that personalized items, custom sized items, made to order items, and fabric yardage may not be cancelled, returned or exchanged.

Personalized and Custom Items

Many of our products, such as piggy banks, monogrammed items, and bookends, and our Glider & Ottoman Sets, are made especially for you and thus cannot be canceled or returned. In addition, because of the special order status of these products, they may take a bit longer to get to you. If you have any questions about personalized and custom items, please call our Customer Care team at 240-238-1001 or email us at Customercare@greatbeginnings.net

Defective Product

If you receive a product from Great Beginnings Online that is defective, you must inform us within 10 days of receipt. Your Great Beginnings Online team will provide further directions for returning or exchanging the item.

Damaged Product

Carefully examine each box for damage. This includes tears in the boxes, crushed corners or edges, dents, open, or wet boxes, etc. Please be sure to write down all exceptions in the UPS delivery receipt book or have the driver make the notations.

If you receive an item that is or appears to be damaged in shipment, you must notify UPS and Great Beginnings Online immediately. Please keep all shipping cartons and packing materials while awaiting instructions for return or replacement.

Time Needed for Credit and Return

Please allow approximately 10 business days for Great Beginnings Online to process your return or exchange. If you are returning a product to our Great Beginnings store location, please bring the original credit card used along with your packing slip. If you are exchanging or returning an item purchased for you as a gift, please contact Great Beginnings Online for instructions on receiving a merchandise credit. Refunds will only be applied to the credit card used to make your purchase. In the event you made your purchase by check, your refund by check may require 10 business days for processing.